Cutting Payment Costs by 80% & Boosting Loyalty LTV by 45% via ECRS Catapult
Grocery / Retail
Real-time digital wallet integration to cut payment fees and improve loyalty program ROI
payment cost savings achieved
increase in basket size
visit frequency
The Challenge
Westside Market was losing money to high credit card fees—averaging 2.7% per transaction—and slow loyalty balance updates that took over five minutes, limiting customer engagement and loyalty growth.The Solution
Westside teamed up with Accrue and iykyknow.ai to create a tightly integrated, real-time payment solution.Real-Time Data Sync
ECRS Catapult was enhanced to replicate data every 1-2 minutes, allowing wallet balances to reflect almost instantly at checkout.
Embedded Wallet SDK
Accrue's plug-and-play SDK integrated seamlessly into the POS, enabling real-time payments and automatic reward distribution.
High-Speed Infrastructure
Built on Azure with Cloudflare Edge, the system delivers sub-second API performance across all store locations for a smooth user experience.
Low-Cost ACH Payments
By shifting tender from credit cards to bank-direct ACH, Westside dramatically reduced processing fees—saving up to 90% per transaction.
Key Features
Live Wallet Balance
Customers instantly see their current wallet balance at checkout using their phone number.
QR & NFC Payment
Shoppers pay quickly by scanning a QR code or tapping NFC to draw from their wallet.
Instant Rewards
Loyalty points post immediately after purchase to encourage repeat visits.
Automatic Sweepstakes Entry
Receipts automatically enter customers into sweepstakes for extra engagement.
Secure Bank-Approved Payments
Payments are approved securely through the customer's banking app—no login needed.
Reduced PCI Scope
No card data passes through Westside's systems, easing PCI compliance
Let's Take Your Business
to the Next Level
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